---
title: Artificial intelligence, natural language processing, and machine learning to enhance e-service quality on e-commerce platforms
url: https://www.ml-quant.com/papers/ssrn/4847952/
site: ML-Quant (https://www.ml-quant.com)
updated: 2026-09-26
license: Summaries CC BY 4.0; links go to the original sources
index: https://www.ml-quant.com/llms.txt
identifier: SSRN 4847952
source_url: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4847952
featured: 2024-06-05
citations: 10
topic: LLMs & Text
---


# Artificial intelligence, natural language processing, and machine learning to enhance e-service quality on e-commerce platforms

The paper discusses how AI technologies like chatbots and personalized recommendation systems can improve service quality and boost sales on ecommerce platforms.

- Source: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4847952
- Identifier: SSRN 4847952
- Released: 2024-05-30
- First featured: Quant Letter No. 52 (2024-06-05): https://www.ml-quant.com/issues/2024-06-05/
- Citations (Semantic Scholar): 10
- Published in: not yet
- Topic: LLMs & Text

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